Contact Us
Contact Us
Encountering an issue with your TRUPEM automotive accessories or an existing order? Our professional and dedicated customer support team is here to assist you throughout your shopping experience. We provide support for product enquiries, order status updates, shipment tracking, returns and refunds, payment-related concerns, privacy requests, and other pre-sales or after-sales matters.
At TRUPEM, customer experience is an important part of our service. Whether you need information about product features, installation, usage instructions, vehicle compatibility, or assistance with a product-related problem, our team will do its best to provide a clear, efficient, and relevant solution based on your situation.
Customer support for TRUPEM provided by Suzhou Runhuiyue E-Commerce Co., Ltd.
✉Email:service@trupem.com
🏠︎Room 603, Building 1, No. 657 Donghuan Road, Gusu District, Suzhou, Jiangsu Province, China (No. 603-100, 6th Floor, Building B, Chuangzhi Yingjia)
(8 AM - 7 PM, Monday - Saturday)
To help us handle your request quickly and accurately, please include your order number and the email address used at checkout when contacting us about a purchase. If your order arrives damaged, defective, incorrect, or with missing parts, please provide clear photos and, when necessary, complete videos showing the product, outer packaging, and shipping label. This information helps our support team verify the issue and process your after-sales request more efficiently.
Return Reminder
Please contact our customer service team before sending any item back. Unauthorized returns may result in processing delays, unsuccessful refunds, or lost parcels. Once we receive your request, our team will review the situation and provide you with the appropriate return instructions, return procedure, and designated return address for your order.
We aim to respond to all valid customer enquiries within 1–2 business days. Certain cases involving carrier verification, payment disputes, unusual order investigations, product quality reviews, or privacy-related matters may require additional processing time so that the issue can be reviewed carefully and accurately. We will keep you informed of any important updates during the process.
Your satisfaction remains one of our highest priorities. At TRUPEM, we are committed to providing responsive service and a smooth, dependable shopping experience from the moment you place your order through to after-sales support.